Khoi Nguyen Truong

Process

Exploring

Exploring

I collaborate with clients to understand their business goals and product. I observe and listen to people use and talk about products. Interacting with others is the best way to get insightful information and tacit knowledge about their pain points and needs.

Exploring

Making

Making

With all the research findings in hand, it’s time to design a solution. I like to get the client sketching so they can participate in the creative process. After all, it is their product that I’m improving and their users that I’m designing for.

Making

Verifying

Verifying

I like testing early and often because it’s the only way to know what works and what doesn’t. I don’t wait for a final pixel perfect solution before putting it in front of people. I trust that they understand the meaning of "work in progress" and appreciate being involved.

Verifying

Iterating

Iterate

User-centered design is an iterative process. I iterate within and between phases. For example, a usability test can uncover an interesting behavior that would prompt me to explore it further. It's much faster and cheaper to iterate as you go along than once a product is built.

Iterate

Techniques

Techniques

Survey, competitive analysis, contextual inquiry, concept map, card sort, information architecture, user research, usability test, heuristic evaluation, interview, design studio, persona, user scenario, user flow, task analysis, sketches, wireframes, site map, organizational model, interaction design, paper and clickable prototypes, user interface design.

Techniques

Tools

Tools

Sketch, OmniGraffle, InVision
Slack, Jira, Basecamp
Keynote, MS Office

Tools