I collaborate with clients to understand their business goals and product. I observe and listen to people use and talk about products. Interacting with others is the best way to get insightful information and tacit knowledge about their pain points and needs.
With all the research findings in hand, it’s time to design a solution. I like to get the client sketching so they can participate in the creative process. After all, it is their product that I’m improving and their users that I’m designing for.
Survey, competitive analysis, contextual inquiry, concept map, card sort, information architecture, user research, usability test, heuristic evaluation, interview, design studio, persona, user scenario, user flow, task analysis, sketches, wireframes, site map, organizational model, interaction design, paper and clickable prototypes, user interface design.
Sketch, OmniGraffle, InVision
Slack, Jira, Basecamp
Keynote, MS Office