Khoi Nguyen Truong

Resume

Work History

User Experience Consultant

Made by Khoi, New York City, Nov 2014-present

  • Provide user experience research, strategy, and design services to clients while also educating them on UX best practices and methods.
  • Clients and colleagues alike have often praised my project management and effective communications skills during our collaborative work.

Maker + Entrepreneur

Atelier 7570, New York City, June 2015-present

  • I throw, trim, embellish, and glaze every single item so you’re guaranteed a truly unique and charming pot made by me, with love.
  • Nature and simplicity inspire me so I often incorporate those elements into my work.
  • My motto: Making + Clay = Happiness

User Experience Designer

East Side Strategy, Los Angeles, Nov 2017-Feb 2018

  • Conducted user interviews and analyzed results to identify common pain points and trends about user behavior with the existing product.
  • Redesigned an ad client's ad blocking product by streamlining data points to expedite decision-making.
  • Achieved this by reducing clutter, re-organizing features and navigation, and optimizing data visualization.

User Experience Designer

Digital Pulp, New York City, Apr 2015-October 2017

  • Conducted detailed audits of existing websites to recommend improved information architecture.
  • Created content strategies that provide meaningful content to intended audiences.
  • Developed user scenarios, tasks flows, and wireframes to demonstrate interactive functionality.
  • Clients: The Juilliard School, NYU School of Professional Studies, Princeton University, Middlebury College, Stratford Schools, Tax Policy Center, Institute of Electrical and Electronics Engineers (IEEE), Amore Pacific

Interaction Designer

Experience Dynamics, Portland, Jan-Mar 2015

  • Built wireframes for 3 dashboards of a new application intended for academic evaluation and decision-making purposes.
  • Collaborated with product owner and business analysts to meet requirements.

User Experience Researcher / Project Manager

Tellum, New York City, Oct-Nov 2014

  • Evaluated an opinion sharing and soliciting app against heuristics and found problem areas via usability tests.
  • Prepared a comprehensive research report with design recommendations.
  • Streamlined the app’s functionality and redesigned its interface.

Educational Technologist / Project Manager

Columbia University, Center for New Media Teaching & Learning, New York City, 2011-2014

  • Managed web-based projects focused on STEM learning.
  • Led multiple teams of developers, designers and videographers.
  • Actively contributed to user flows, site maps, wireframes, and visual designs.
  • Prepared and led usability testing and user acceptance test sessions.
  • Collaborated with faculty to create exciting activities such as the visualization of data-driven interactives.

Training Officer

Canadian Institutes of Health Research, Ottawa, 2010-2011

  • Organized an innovative exhibition using gamification to actively engage staff in learning complex procedures. Staff loved the experience and retained more knowledge this way.

Learning Officer

United Nations Children’s Fund, New York City, 2007-2009

  • Re-designed the information architecture, content and interface of an Intranet site. This led to increased traffic in 150 field offices worldwide.

Change Management Specialist

Bombardier Aerospace, Montreal, 2005-2007

  • Promoted to this role for my excellent interpersonal skills, initiative and dedication in ensuring a smooth transition for audiences impacted by a new IT system. I did so by effectively communicating strategies, plans and tools to business and project teams.

Co-Founder, Operations and Client Relationship Director

Tokoro Media, Inc., Montreal, 2004-2006

  • Managed and negotiated client contracts. Also pioneered the first-ever Canadian design marathon that matched up-and-coming designers with 12 local charities in need of exposure.

Training Specialist

Bombardier Aerospace, Montreal, 2000-2005

  • Designed, developed and quality assured engaging training materials, technical procedures, and communication tools. For example, an internal learning website containing procedural videos.

Education

User Experience Design Immersive

General Assembly, New York City

Certificate in Global Affairs

New York University

Master of Arts, Educational Technology

Concordia University, Montreal

Certificates, Graphic Design and Photography

Concordia University, Montreal

Bachelor of Education, French and English

McGill University, Montreal

Skills

  • User-centered design
  • User research
  • Heuristic evaluation
  • Usability testing
  • Competitive analysis
  • Contextual inquiry
  • Task analysis
  • Design studio, sketching
  • Information architecture
  • Wire-framing
  • Interaction design
  • Prototyping
  • Project management
  • French

Tools

  • Pen & paper
  • Sketch, OmniGraffle, InVision
  • Slack, Jira, Basecamp
  • Keynote, MS Office